When something in your home breaks down, the stress can be overwhelming—unless you have a home warranty. Designed to simplify home repairs, a warranty ensures you don’t face unexpected costs or endless phone calls. Using your plan is easier than you might think.
Here’s how to get your home repaired in three simple steps.
Step 1: Request Service
When an appliance or system breaks, the first step is to file a service request with your warranty provider.
- Online or App Submissions: Many companies offer digital portals for quick requests.
- Phone Service: Call the customer support line for emergencies.
- Information to Provide: Appliance/system details, the issue, and your policy number.
Most providers respond within 24–48 hours, but urgent issues like HVAC failures may get priority.
Step 2: Get a Technician Assigned
Once the request is processed, your provider will dispatch a licensed technician from their network.
- Service Call Fee: You’ll pay a small fee (usually $50–$125) at the time of service.
- Scheduling: The technician will contact you to set up a convenient time.
- Diagnosis: The contractor will inspect the problem and determine whether it’s covered.
Step 3: Repair or Replace
If the issue is covered, the technician will repair or replace the faulty appliance or system.
- Repairs: Common for issues like clogged plumbing or broken heating components.
- Replacements: If the unit is beyond repair, you may receive a replacement or cash equivalent, subject to policy limits.
- Follow-Up: Keep records of repairs for warranty renewal purposes.
Benefits of Using Your Home Warranty
- Saves Money: Reduces out-of-pocket repair costs.
- Convenience: No need to search for trusted contractors.
- Peace of Mind: Ensures unexpected breakdowns are handled quickly and professionally.
Your home warranty is designed to make life easier. By following these three simple steps—requesting service, working with an assigned technician, and completing the repair—you can keep your home running smoothly without financial stress.