A home warranty provides peace of mind by covering repair and replacement costs for appliances and systems. But many homeowners ask the same question: When should I actually request service?
Knowing the right time to call your warranty provider can save you money, prevent damage, and ensure you get the most out of your coverage.
When to Request Service Immediately
- Complete System Failure
If your HVAC unit stops working in summer or winter, don’t wait. HVAC breakdowns can make your home unsafe and uncomfortable. - No Running Water or Major Plumbing Issues
A broken water heater or burst pipe is an emergency. Call your provider right away to avoid water damage. - Electrical Failures
Frequent circuit trips, sparks, or outages can pose fire risks and should be handled quickly. - Safety Concerns
Gas leaks, broken locks, or electrical hazards require urgent service requests.
When to Request Service Soon
- Unusual Noises or Smells
Strange noises in your furnace or burning smells from appliances are warning signs. Request service before the issue worsens. - Reduced Efficiency
An HVAC that no longer heats or cools efficiently may signal a problem. Calling early prevents larger breakdowns. - Repeated Minor Problems
If your dishwasher or washing machine keeps malfunctioning, it’s worth filing a service request instead of patching it repeatedly.
When NOT to Request Service
- Maintenance Issues: Routine maintenance (like filter changes) isn’t covered.
- Cosmetic Damage: Scratches or dents are excluded.
- Pre-Existing Conditions: If an issue existed before your policy started, it may not be covered.
Tips for Requesting Service
- Check Coverage First: Review your contract to ensure the issue is covered.
- Document the Problem: Take photos or videos for your records.
- Submit Requests Promptly: The sooner you file, the faster the repair.
- Keep Records: Save receipts and technician reports for future claims.
Knowing when to request service from your home warranty is the key to avoiding stress and unnecessary costs. Call right away for emergencies, schedule service for performance issues, and avoid requests for routine maintenance. By using your warranty wisely, you’ll maximize protection and keep your home in top shape.